Service & support options: One year of Software Support 24 x 7 HP Care Pack Service (includes software technical support 24 x 7 and software product and documentation updates) is included with the product except for the Workgroup Editions. For the Workgroup Editions, software product support services are purchased separately: 1 year 2-hour response for software issues, includes phone-in assistance, License to Use, rights to new versions, documentation and access to the IT Resource Center; 2 years onsite response for hardware problems; 4-hour response for critical problems, next calendar day response for all other repairs.